Creating improved access to care
According to Khozin, ER overcrowding doesn’t happen because of the uninsured. It happens because patients can’t access their primary care doctors when they need medical attention.
“Despite the fact that you have to wait at the emergency room for five hours, at least you get seen the same day,” he says. “In my practice, you get an appointment the same day or within 48 hours.”
After a patient establishes a relationship with a Hello Health doctor, he or she can use e-mail, video chat, instant messaging, or phone to reach their physician to ask questions, obtain test results, and to conduct other matters which would typically require an appointment in the office.
“We establish a relationship with a patient and we do a lot of the follow ups and care coordination online,” says Khozin. “We cut down on the number of unnecessary visits while giving patients different channels of communication with their doctor.”
Patients still have the option of scheduling an appointment if they have a problem that requires attention, but he has found that most of the time he can conduct patient follow up visits remotely.